The spam emails mean emails received are not requested by receivers.For example,commercial or illegal emails are not requested by recipients.

If you see spams in Web page,you can click "Reject" in "More" in top of reading page.And the sender of this email will be listed in blacklist automatically and emails from this sender will never send emails to you.

If you find spam after download to local folders,you can your software.For example you can use Outlook Express tools "Block sender" to set reject.Please see Help for specific methods.

The system will reject all emails from blacklist.

Setting Methods: Click "Settings" in upper right of mailbox page and select "Blacklist". Enter email address you'd like to list in blacklist in editing box on the left side of the page then click "Add".This user will be displayed list on the righ side.And click "Yes" to finish.

The system does not make filter check to emails from whitelist.

Setting Methods:Click "Settings" in upper right of mailbox page and select "Whitelist". Enter email address you'd like to list in whitelist in editing box on the left side of the page then click "Add".This user will be displayed list on the righ side.And click "Yes" to finish.

• 1) Do not enter your email address anywhere when you are online.
• 2) Do not tell your email address to person you not really trust.
• 3) Do not subscribe some informal and unhealthy e-magazine to keep from collecting your account by spamers.
• 4) Do not enter your email address in pages that collect spams.
• 5) If you find sites or information about collecting and saling email addresses,please contact providers and homepage administrators to delete your address and keep from making use of your addresses to sale to commercial or illegal users.
• 6) We suggest you use certain mailbox for personal communication and other mailboxes to subscribe e-magazines.

The software sending spams assembles username with letters and numbers to send spam emails and hide the real sender address.So you see sender is yourself.

You do not have to worry about these emails,and delete them or send these emails forward to system administrator in the way of attachment.

• The spams are sent by fowarding software,and the address of senders can be fake.And you can view the real sender through the header of email.The method of checking the header:
• 1) If you read emails in Web page,you can open emails directly.Click "View Original Text" of "Other Options" in top of the page,and you can see the header of emails.
• 2) If you receive emails through Outlook Express,you can point to email without opening and right click to check the attribute of email and "Detail information".You can see the the header of emails.
• If there is a sender in the header,it is real sender behind "Sender".If there is no sender,the last "Received from" is SMTP server the sender use.
• The general expression format of Receive commands: From Server A by Server B，Server A is a sending server,Server B is a receiving server.
• Generally,Server A in the last sentence "Receive" is the address of senders, and Server B is the sending server,the start of emails. And Server B in the first sentence is your mail reveiving server.Different servers add different content to the header of email,and you cannot find any IP address or domain in "Receive" line sometimes and continue to find up to the page.

It is possible that your account sends spam emails and emails with virus,which cause harassments and danger to Internet and net friends.If your account is made mistake to block,you can contact mailbox administrator to release blocking.

• 1) Normal mail send into the Spam, which is divided into two cases:
• 　 First, the mail server determines that it is spam, and then puts the mail in the Spam;
• 　 The second is to use the IMAP client, the client judges to be spam, and moves the message to the Spam, causing the webpage to enter the Spam simultaneously.
• 2) Solution:
• 　 In the first case, you need to go to the spam box, select the message that you think is not spam, select Move to Inbox in the title bar, move the message to your inbox, and prompt you to send the message The sender is added to the personal whitelist.
• 　 For the second case, check the anti-spam settings in the IMAP client and add a whitelist to the client anti-spam.