After logging in your mailbox,you can click "Mailbox" in the upper left of main page.Then you can enter into inbox to check your emails.

If the sender send you blind copy,you cannot see your email address in the "TO" field.And from Outlook you can see your address in "Bcc" field by right clicking "Attribute" and then "Details".

Receiving mail is a process in which other mailboxes deliver mail to your mailbox. Whether the state of mail servers of both parties is normal, whether your domain name resolution is normal, whether the network of both parties is normal unicom, whether there are relevant rules and policies. General common can be in the sender to check the status of the sent mail is sent normally. If it is sent normally but still not received, please contact the relevant administrator.

• 1) No correct MX records.You can check for them by using commands:Dig or Nslookup.
• 2) Network failure or firewall problem.You can check through port 25 of Telnet servers in Extranet.
• 3) Peer mail server failure.You can check whether receive emails from other sites.
• 4) Incorrect email address in "TO" field.For example,add needless space in Chinese.You can ask recipient to offer the reject letter and send it to us to solve for you.
• 5) Triggered local rules.Send the reject letter to us and we will solve for you.
• 6) Man-made causes.For example,user set forwarding in Webmail,but do not save in the local site.Please check configuration.
• 7) Other causes.If you don't find out any cause above,please contact our Tech Support.

In rare cases,the sending email wasn't received for some reasons,and rejected.And in this time,the reject letter just over the remaining space of the sender,due to the available little space of the sender mailbox.

Generallly,emails are not deleted automatically.But if you move emails to "Trash" folder.The system will delete mails in "Trash" folder every 30 days.Besides the system delete mails in "Spam" folder every 30 days automatically.

If you can not receive mails from your friends,please check whether your mailbox has problems and test it through the methods below:

• 1) Check whether your mailbox is full.And if it is full,you must delete some of emails or use Outlook Express to store all the emails to free space.
• 2) Send an email to yourself.If you can send and receive the email,your mailbox is normal.
• 3) Check whether spam filter is set correctly.And click "Settings" and "Filter" to check whether you have set mail filter and find out problem if it has.
• 4) Check whether your friends are listed in blacklist. Open "Settings" and click "Blacklist" to check your friend email address.If your friend's address is listed,delete it and you can receive emails from him.

You can contact your friend to check reject letter it is generated or contact our mail administrator.

Use Outlook. Outlook Express, Foxmail save emails to you computer disk.As there are advantages following,we suggest to take this method.

• 1) Reserve enough space for mailbox constantly.
• 2) Check your history emails effectively and fast.
• 3) Check history email when you are off line.

• 1) Delete Mails
• Select emails you'd like to delete. Click "Delete" in the upper or lower left of page and you can delete the emails in "Trash" folder.
• 2) Delete emails completely
• If you'd like to delete emails in "Delete" foler,please open "Trash" folder and select emails to delete completely.And you click clear then you can delete emails in "Trash" completely.
• 3) If you'd like to delete emails directly rather than through "Trash" folder,you can click "Delete completely" to finish.
• 4) If you'd like to delete an email when you reading it,you can click "Delete completely" to finish.
• Note:Yon cannot restore emails deleted completely.Please be cautious to use this operation.

Perhaps because of no refreshing DNS resolution previous or failure of internal DNS settings.Please contact your network administrators to solve.

If you wouldn't receive someone emails, you can select "Reject":

• 1) Select "More" after enter "Reject" in reading page.And enter into the adding blacklist page to select "Add" to save.
• 2) Select email you'd like to reject in the mail list page of an folder.Click "Reject" and then enter intho blacklist setting page. The system displays the recipient address of this email on the left side and you just click "Add" and "Yes". And the system will add this address to black mail to reject the emails from this addresses.And you never receive the emails from this address.

When you check the content of folders,emails in folder are ordered by sending date.There is an arrow mark to down on the right of the link "Time".

If you'd like to order emails in folders by recipients,you can click title in "recipients" field.Or order emails in any folders,If reversing the order of emails(from the last to the first one),you can click title and the arrow changer opposite direction.

Status bar of inbox displayed the status of emails:

	Unfold marks stand for newly arrival emails,and you have not read.
	Stand for that you have replied the email.
	Stand for that you have forwarded this email to others.
	Stand for that you have replied the email and forwarded it to others.
	Stand for that the email has been set to send email regularly.
	Stand for that the email mark as urgent emails.
	Stand for that the email has attachments.

You can check the status to manage mailbox conveniently.

• 1) Please check email folder with marks.("Inbox" or other folder)
• 2) Select emails you'd like to mark.(Tick emails in Extreme Style.)
• 3) Click "Mark" scrolling down list in the page.
• 4) Select the message status you want to mark from the drop-down list. (unread, read, red flag, other flags, cancelled flags)
• 5) Select status mark for emails from scrolling down list.(Read,Unread,Urgent,Flagged,Other Flagged, Cancel Flag) Or you also click flag mark in front of emails on mail list page in Extreme Style.After you mark the email,subjuct and flag will turn to highlighted red.

The system will clear emails in "Spam" folder before 30 days automatically.Please do not move useful emails to "Deleted" folder to ensure your mailbox safe.

Your mail lists are ordered by date and the email of the oldest date listed first.It is likely to click "Next" to enter into page displayed the latest emails when you see emails long time ago.

Click "+" to create in extreme style interface.

Put the mouse over the self-built folder, and the icon() will be displayed on the right side of the self-built folder. Click, and the self-built folder will be deleted.

You can place the important emails top of the page for you to open the emails conveniently through email set-top function.

In the mail list page, you can select email you’d like to place them first (or set batch emails), then click “Mark” to select “Mail Set-top” and mails will be placed in top of the page. And you also can cancel mail set-top when you select “Cancel Set-top”, the mails in the set-top zone will be moved to original folder.

You can not only set in Inbox, but also Draft box, Sent folder, Deleted folder, Spam and Virus Folder. And emails of every folder you place set-top only for this folder.

When you reading messages, you can add From/Cc/Bcc and the addresses related with the messages to Contacts and assign the contact group. System default is "Ungroup". Click "All add to Personal Contacts" behind the From, and message "New contact XXX is added to Personal Contact. [Edit]" will be prompted. And you can click "Edit" to change Contacts information.

U-Mail provides multi-colored category tags. You can select an email in your inbox, click "Mark" in the menu bar, and then select "Other Flag" in the drop-down menu. You can select one of the colors to mark the category of the email, or you can mark the category of the letter by clicking the subject flag on the letter page.

When you reading mails, you can select "Related Mail" to view all messages related with this sender. And search list can sort by subject, date and size to search for target messages conveniently.

For the message with attachments, you can Reply or Reply All to messages with attachments. You can select "Reply with Attachment(s)" of "Reply" on menu of the reading mail; and "Reply All with Attachment(s)" of "Reply All".